3 Jun 2022 | 5 min read
News
Infinity Goes Beyond: Introducing Agent ID and Outbound visibility
Take this scenario: you’re a contact centre leader. You’ve got a large team of call agents. Say hi to Bob. He’s a sharp man, always coming off his calls punching the air. You chalk up...
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21 Feb 2022 | 2 min read
News
Pulse Check: Calls to retailers experienced triple-digit growth
The travel sector wasn’t alone in seeing a very healthy number of calls coming in at the start of the year. Calls to retailers also experienced a bumper month in January.
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4 Feb 2022 | 2 min read
News
Pulse Check: The return of the 'Big January Spike'
Following a rather flat new year in 2021, Infinity's data shows a very positive picture for travel businesses in 2022 as the annual leap in January activity has returned.
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30 Nov 2021 | 3 min read
News
Upgraded: Calls from Google’s Search ads get the full tracking treatment
When a customer calls you directly from a search, you are at the absolute forefront of their mind. It’s a key step in the customer journey, and suggests very high intent to take...
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20 Sep 2021 | 2 min read
News
Big news: ResponseTap is now part of Infinity
The past 18 months have been huge.
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8 Jul 2021 | 3 min read
News
How the Green List reshuffle impacted traveller dialling habits
"Companies have a choice, are you simply going to focus on survival or are you going to innovate and transform to meet a new reality? We know travel is coming back, travel cannot be...
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7 Jul 2021 | 3 min read
News
Triple helping of immediate strategic insight with Conversation Analytics
They say three’s a crowd, but the conversations you have with your customers make an even larger focus group that’s always welcome. An honest set of audience engagements teeming with...
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28 Apr 2021 | 4 min read
News
Spotlight, Talking Points, and Speedy Set-up: The next generation of Conversation Analytics is here
If you feel that meaningful insight about your audience and how they buy from you matters, then exploring Infinity’s latest suite of upgrades to our award-winning Conversation...
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