Customer support methodology

An unparalleled, bespoke level of service

Providing a solid level of onboarding, training, and support for every client is a cornerstone of Infinity. We individually select the VIP support representative to guarantee an exceptional level of service, informed by the full context of your requirements.

It's in our DNA to repeatedly demonstrate an exceptionally high standard of service to our customers. Every client receives quality guidance to ensure their Infinity experience is primed to produce outstanding results every time.

Speed

Fast, comprehensive solutions
We understand you are busy, so we endeavour to provide a resolution to issues quicker than any other SaaS provider.

VIP Support

A close understanding of what matters
We create a customer-centric team dedicated to you, who will know your account and the full context of your Infinity use.

Tailored

What you need, when you need it
We take time in listening to our clients to ensure we know all of the information so we can provide the best possible solution for them.

Onboarding

A welcome to be proud of
A smooth, swift onboarding process is a high priority for us. We'll make sure Infinity is delivering results in no time, see how here.

Infinity is well integrated with Google Ads and their support team has worked hard with our agency, Mediacom, to give us those vital insights.

Simone Pignatelli
Senior Digital Acquisition Manager | British Gas Business