Security and stability

A call tracking platform you can count on

The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise has helped us achieve market leading reliability, and we’ve taken several steps to make sure we stay at the front of the pack:

Multi-zone cloud availability

Investing in a full product testing team

Cloud native implementation

More customer service hours than any other provider

Meticulous partner standards

With Infinity, your data is safe and sound

We take compliance as seriously as you do. Infosec is an area where we've walked the walk, so when you partner with Infinity, you can rest easy knowing that your data is secure.

ISO 27001

We're the only ISO27001 certified call tracking provider. Our information security management system meets the highest standard and offers you the peace of mind you need.

PCI DSS service provider level 1

Our PCI DSS Level 1 certification ensures any sensitive payment details offered up during phone calls confidential.

HIPAA

The measures we take make sure any sensitive patient data that comes through the Hub is protected.

GDPR

Our PII data controls make it easy for you to align with GDPR and Data Protection best practice. You can easily anonymise personal information in the Hub, and in your reports.

Protecting the data of every caller is part of the conversation from the very beginning of every new development we make, it’s in Infinity’s DNA. Our level of focus and investment on building a compliant, reliable platform is unmatched in our space.

Wilfred Mathanaraj, Chief Technology Officer

Enhanced passwords

Infinity’s password security policies help you keep
your data secure. All users will need to use a minimum of 10 complex characters and update their passwords every 90 days.

Roles-based access

No one will see things they shouldn't! Our roles-based access ensures your data is only seen by the right eyes.

Data redaction

Detect and immediately remove sensitive details like addresses and card numbers so you can record and store calls without compromising privacy.

Account level 2FA

As an administrator, you can easily enforce 2FA for all users. Once active, they’ll be prompted on next log in to adopt 2FA in order to access data in the Hub.

Single Sign On (SSO)

Secure access doesn’t have to be complex. Enterprise users can configure SSO via an identity provider to streamline the authentication process.

Encryption

Thanks to AES256 encryption and transmission through TLS 1.2 encryption all your data is kept safe and secure.

Sensitive information – it's protected

Phone calls can contain sensitive information that needs to be handled carefully. Infinity call tracking and Conversation Analytics both benefit from automatic data redaction.

Call recordings and transcripts can be kept free from:

Card details
Medical information
Personally identifiable information
Phone numbers

So, you can spend less time worrying about what information is stored in the Hub, and more time using the insights we serve up to drive positive change.