50%
Reduction in contact centre costs
66%
Improvement in call quality
24m
Saved through call deflection
Hang up on bad experiences
By automatically monitoring 100% of your calls, Infinity gives you the insight you need to nail personalised experiences and send NPS through the roof.
Delight customers every time they get in touch
Send net-retention and NPS soaring
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Send AHT tumbling by perfecting your process
Get it right first time and watch FCR fly up
Working with Infinity has enabled us to better serve and improve the overall experience of our customers.
Jonny Longden, Head of Digital Optimisation | Sky
Before the call
Infinity call tracking will help you see the entire customer journey. By understanding what prompts customers to pick up the phone, you can pinpoint where messaging improvements and better self-serve options are needed.
You can keep your agents focused on customers who need 1-2-1 support, cut your queuing times, and bring down costs too.
During the call
Infinity for customer service will help you get your hands on the purest form of customer insight. By automatically monitoring calls at scale, Conversation Analytics will feed you the unfiltered truth.
You’ll deepen your understanding of customers, so you know exactly what to do to keep them smiling.
Conversation Analytics will feed you the performance insight you need to build a team of top-performers – and save you a ton of time on QA.
By automatically monitoring and listening to 100% of your team’s calls, you’ll transform your understanding of strengths and weaknesses so you can share killer tips and give agents the support they need to push up NPS.
After the call
With Infinity for customer service, you can pinpoint the impact good customer service has on revenue.
In just a few clicks, Smart Match will show the real impact of your work and help you demonstrate the call revenue your team have driven.
After switching Infinity on, the team at Pendragon were able to have much better conversations with customers. The result?
The ultimate guide
to call monitoring
Learn how always on call monitoring will help you improve service team performance and CX by reading our Smart Guide.
Learn how to send NPS sky-high with call intelligence
Every conversation is a moment that matters
Learn what your customers really think about their call experiences. Read the whitepaper
Call intelligence report 2024
Understand what’s happening to call volumes and durations in your sector. See the data
Ultimate guide to call monitoring
Discover how always on call monitoring will save you a ton of time, headaches, and money! Get the guide