300%
More sales
enquiries
79%
More big ticket
items sold
66%
Improvement in call quality
Build a team of sales superstars with call analytics
Infinity helps you understand exactly what happens every time your agents say ‘hello’. By automatically monitoring and analysing 100% of your calls, it will unlock the intel you need to improve experiences, boost conversion rates, and nail more sales.
Fill your queues with quality leads
Give agents deal swinging insights in real-time
Upskill the smart way
Boost conversions, lift AOVs, and smash your targets
Infinity has a huge amount of benefit, not only to identify when sales have been made, but to also highlight the key themes and topics of conversations.
Cai Mullins , Head of Affiliates and Partnerships | Vodafone
Before the call
Infinity call tracking will help your marketing team see which campaigns, channels, and keywords make customers pick up the phone.
By feeding them this intel, you can help them make sure your phones are ringing off the hook.
During the call
Infinity for sales will help you get your hands on the performance insight you need to build a team of top performers. By automatically monitoring and listening to 100% of your team’s calls, Conversation Analytics will feed you the unfiltered truth on strengths and weaknesses. With this intel, you’ll be able to share killer tips and give agents the support they need to hit targets.
Getting a granular view on our performance and highlighting opportunities for improvement has been priceless.
Owen Gill | Pendragon
Stop bad call handing from costing sales
With Infinity, you can see what happened before a prospect picked up the phone. Feeding your agents this intel in real-time will help them shape conversations and increase their chances of closing deals.
Happy customers - Callers will finally get the slick, personalised experience they expect
Happy agents - Agents will win more, unlock their bonuses, and stick around for longer
Happy boss - Your CFO will be smiling from ear to ear when you hit your targets in record time
After switching Infinity on, the team at Pendragon were able to have much better conversations with customers. The result?
The ultimate guide
to call monitoring
Learn how always on call monitoring will help you improve sales team performance and experiences by reading our Smart Guide.