23 Jan 2025 | 6 min read
News
Smart Outcomes: the new AI-powered campaign optimisation tool
It’s getting tougher to win at PPC. Auctions are becoming more intense, costs are rocketing, and media budgets are shrinking.
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18 Sep 2024 | 7 min read
News
Insights in a flash: Meet your new dashboards
If you’re making the effort to capture quality data, you need to be able to see it and analyse it in an easy way that makes sense. Infinity recently rebuilt the Hub from the ground up...
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3 Sep 2024 | 7 min read
News
Top benefits of using speech analytics for contact centres
Every single time your customers pick up the phone, you’re presented with an opportunity to unearth a goldmine of data. Speech analytics enables you to unlock it quickly and easily...
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17 Jul 2024 | 7 min read
News
July 2024 Hubdate
Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up...
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2 Jul 2024 | 7 min read
News
Build a five-star customer service coaching framework to transform your contact centre
It’s undeniable – the battle for consumer attention rages on across industries. And yet, so many businesses will fall at this first hurdle. So, you ask, where is it all going wrong?
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19 Jun 2024 | 7 min read
News
Unlock a new era of insights
Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and...
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5 Jun 2024 | 5 min read
News
Everyone’s a winner: Scorecards will transform your customer experience
Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?
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22 May 2024 | 4 min read
News
Infinity Keyword Packs: Answering your biggest questions faster
Businesses investing in Infinity to learn more about what’s happening on their customer journey, and how to improve it, receive a huge time-to-value boost from our latest offering.
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17 Apr 2024 | 4 min read
News
Taking data strategies to new heights: Infinity partners with Accord Marketing
Any savvy marketer knows how important it is to have a solid data strategy. At Infinity, we know that too, and we’re always looking to partner with like-minded agencies who also get...
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