News & Views: News

18 Sep 2024 | 7 min read

News

Insights in a flash: Meet your new dashboards

If you’re making the effort to capture quality data, you need to be able to see it and analyse it in an easy way that makes sense. Infinity recently rebuilt the Hub from the ground up...

3 Sep 2024 | 7 min read

News

Top benefits of using speech analytics for contact centres

Every single time your customers pick up the phone, you’re presented with an opportunity to unearth a goldmine of data. Speech analytics enables you to unlock it quickly and easily...

17 Jul 2024 | 7 min read

News

July 2024 Hubdate

Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up...

2 Jul 2024 | 7 min read

News

Build a five-star customer service coaching framework to transform your contact centre

It’s undeniable – the battle for consumer attention rages on across industries. And yet, so many businesses will fall at this first hurdle. So, you ask, where is it all going wrong?

19 Jun 2024 | 7 min read

News

Unlock a new era of insights

Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and...

5 Jun 2024 | 5 min read

News

Everyone’s a winner: Scorecards will transform your customer experience

Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?

22 May 2024 | 4 min read

News

Infinity Keyword Packs: Answering your biggest questions faster

Businesses investing in Infinity to learn more about what’s happening on their customer journey, and how to improve it, receive a huge time-to-value boost from our latest offering.

17 Apr 2024 | 4 min read

News

Taking data strategies to new heights: Infinity partners with Accord Marketing

Any savvy marketer knows how important it is to have a solid data strategy. At Infinity, we know that too, and we’re always looking to partner with like-minded agencies who also get...

27 Mar 2024 | 7 min read

News

Everything you need to know about agent scorecards

Every team has an Emma, and every team has a Dave. Emma is great at her job, is super engaged, and always hits her numbers. Dave – not so much. He’s not productive, never hits his...