Before the call
The Infinity call tracking platform connects the customer journey to the phone call, giving you the insights you need to make sure you’re investing your marketing budget in the things that work.
With call tracking, you can see the true impact of your work and optimise campaigns to send performance soaring.
During the call
Conversations with customers are a goldmine of untapped intel. Infinity’s Conversation Analytics suite automatically unlocks it from every phone call you make or take.
Conversation Analytics makes call monitoring a piece of cake. It will help you market more efficiently, sell smarter, and delight customers every time they get in touch.
After the call
Smart Match is the fastest and easiest way to link call revenue to marketing activity.
With it, you can pinpoint where your most valuable calls are coming from, and make ‘Smarter’ sales and marketing decisions. In just a few clicks, it’ll help you cut budget waste, boost campaign performance, and lift AOVs.
174%
YoY uplift in sales from PPC
63.8%
Reduction in cost-per-acquisition
125%
Increase in budget for ad spend
With call analytics in your corner, you’ll always make the right call
Make smarter marketing decisions
Call tracking and Smart Match will help you make sure you never waste a penny of your budget again. Putting them to use will help you see which activities you should double down on, and claim all the ROI credit you deserve.
Throw Conversation Analytics into the mix and your campaigns will reach a whole other level.
Accelerate your sales
Make sure you never miss an opportunity to close with Infinity. You’ll be able to tailor conversations with buyers based on their journeys. And, you’ll be able to build a team of lean, mean, closing superstars in no time thanks to custom scorecards.
Hitting your targets will become a piece of cake.
Run your contact centre like a well-oiled machine
Infinity will take your understanding of contact centre operations to the next level. As well as seeing what’s driving call volume, Conversation Analytics automatically feeds you the intel you need to improve FCR, slash AHT, and deliver Grade A customer experiences.
Create better service experiences
Infinity’s advanced call analytics tools will help you create the frictionless experiences customers crave.
Get the insights you need to identify negative experiences and turn them into positive ones. Delight your customers and produce successful outcomes time and time again.
Stop compliance issues derailing your growth
Automatically flag the risks in conversations without having to listen in. Conversation Analytics will help you avoid compliance catastrophes, and make QA a quick and pain-free experience.
It’s been incredible to see the amount of data and insight we’ve been missing. We’ve been able to adapt our paid media strategy to save money and drive up conversions.
Rachael Harker, Digital Performance Manager
Infinity is very flexible and results are immediate
Mark Woodcock, Commercial Director
Ready to make more good calls?
Call us today on +44 3892 2600
or fill in the form to book a demo
Call analytics software FAQs
Call analytics news and views
