1 Feb 2023 | 4 min read
Marketing
Why you should use call deflection to enhance the customer experience
In an increasingly digital age, customers expect brands to raise the bar if you want their business. When it comes to gaining a competitive advantage, customer experiences are the new...
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30 Jan 2023 | 1 min read
Interviews
Insight & Impact episode 1: What the heck are call drivers?
Ready to take your customer intel to the next level in 2023? We’re delighted to launch our Insight & Impact series, a brand-new series where we look at the wonderful work our dedicated...
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30 Jan 2023 | 5 min read
Marketing Digital Marketing
How to improve digital marketing ROI with Call Tracking
Whether you base your marketing success on how many leads you have in the pipeline, or the number of new customer wins, improving your bottom line is always going to be a priority. To...
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26 Jan 2023 | 2 min read
Marketing
Pulse Check: 2022 to be remembered as the year businesses failed on customer experience
Over the last 12 months, the UK has weathered many storms, from the rising cost of energy to soaring interest rates. As we reflect on 2022, one common trend arises – 2022 can be...
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25 Jan 2023 | 5 min read
Marketing
Everything you need to know to improve your call centre reporting
When it comes to making your contact centre operations more efficient, data is king. Focused insights and reporting in your contact centre can show you what you’re getting right, and...
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19 Jan 2023 | 6 min read
Interviews
MarTech360 Interview with Warren Newbert
In 2023, all businesses will aim to achieve greater degrees of agility, resilience, and flexibility— and for call centres, these elements continue to be essential to long-term business...
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18 Jan 2023 | 5 min read
Marketing
3 winning strategies to boost call centre customer retention
What are your plans for the next 12 months to boost your bottom line? Sales and marketing teams are feeling the pressure to deliver, but it’s not always about the acquisition. The...
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12 Jan 2023 | 4 min read
Marketing
Building brand loyalty – The real cost of poor customer experience
The UK is currently facing an economic crisis. The rise in the cost of living, soaring energy bills and mortgage withdrawals has meant that the average Brit will struggle over the next...
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11 Jan 2023 | 5 min read
Marketing
4 top tips to create a five-star call centre agent training programme
With increasing numbers of customers and prospects picking up the phone looking for reassurance, advice and support, call centres need to focus on providing best in class experiences....
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