News & Views

4 essential call tracking metrics you should be measuring

14 Aug 2024 | 7 min read

Marketing

4 essential call tracking metrics you should be measuring

How many calls flow through your call centre daily? Are these calls from new customers or returning ones? How did they discover your services? If you're keen to boost your contact...

What is call tracking and how does it work?

31 Jul 2024 | 9 min read

Marketing

What is call tracking and how does it work?

Ever come across call tracking before? If you haven't, you’d be forgiven for thinking it’s a way to monitor what your kids are up to. But actually, call tracking provides a variety of...

How to bolster bookings in travel with AI

23 Jul 2024 | 3 min read

Interviews

How to bolster bookings in travel with AI

This Insights & Impact podcast is all about bolstering bookings in the travel sector. From acquisition right through to getting travellers sipping cocktails poolside, AI presents...

July 2024 Hubdate

17 Jul 2024 | 7 min read

News

July 2024 Hubdate

Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up...

Build a five-star customer service coaching framework to transform your contact centre

2 Jul 2024 | 7 min read

News

Build a five-star customer service coaching framework to transform your contact centre

It’s undeniable – the battle for consumer attention rages on across industries. And yet, so many businesses will fall at this first hurdle. So, you ask, where is it all going wrong?

Unlock a new era of insights

19 Jun 2024 | 7 min read

News

Unlock a new era of insights

Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and...

Everyone’s a winner: Scorecards will transform your customer experience

5 Jun 2024 | 5 min read

News

Everyone’s a winner: Scorecards will transform your customer experience

Every sales team and contact centre leader want their team to deliver an efficient, helpful, and consistent customer experience, but how?

Consumer Duty: One year on in compliance

29 May 2024 | 2 min read

Interviews

Consumer Duty: One year on in compliance

In this must-listen Insights & Impact podcast episode, we dig into the impact of Consumer Duty on compliance leaders. With the one-year anniversary of the last Consumer Duty deadline...

Infinity Keyword Packs: Answering your biggest questions faster

22 May 2024 | 4 min read

News

Infinity Keyword Packs: Answering your biggest questions faster

Businesses investing in Infinity to learn more about what’s happening on their customer journey, and how to improve it, receive a huge time-to-value boost from our latest offering.

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