News & Views

3 Sep 2019 | 5 min read

Digital Marketing

8 call recording insights your business may be missing

Aside from the obvious benefits of training and quality assurance, there are numerous insights held within business call recordings that marketing and sales departments alike can use.

30 Aug 2019 | 4 min read

Marketing

The unquestionable value call tracking brings to agencies

Brands no longer expect their agencies to perform marketing campaigns alone. They expect a service that offers access to a comprehensive tech stack to bring additional strategic...

14 Aug 2019 | 7 min read

Interviews

What makes a creative SEO agency stand out in the market?

When Carrie Rose decided to audition for ‘The Apprentice’ she had no idea that her preliminary business plan would transpire into a fully-fledged company. In less than 3 months, with...

30 Jul 2019 | 7 min read

Marketing

7 lessons for future CMOs to learn before breakfast

How do you like your eggs in the morning? We like ours with a report.

25 Jul 2019 | 5 min read

Interviews

Mary Jane Copps: The undeniable value of a phone call

This blog won 1st place in our 2019 Customer Contact Central MVP Awards Customer Service category!

22 Jul 2019 | 7 min read

Interviews

Monica Patel: From the IT crowd to RingCentral AVP of Marketing

As part of the “In Conversation With” blog series, we aim to bring you the very best industry insights from top executives, across the globe.

19 Jul 2019 | 4 min read

Digital Marketing

The talk of tomorrow: 7 ideas to evolve your contact centre

As brands ramp up competition for attention and wallet space, your customers could be one click away from switching to a rival. Therefore, it’s vital to differentiate yourself in a...

15 Jul 2019 | 1 min read

News

Infinity launches new integration with AB Tasty

AB Tasty is one of the world’s biggest, most powerful experimentation and personalisation platforms. Infinity’s integration with AB Tasty lets you conduct experiments and see the...

7 Jul 2019 | 5 min read

Marketing

Knowing and growing: How data-driven tech is the future of marketing

Go to any marketing event, and you’ll not struggle to find someone standing in front of a podium evangelising to their flock about the gospel of data, and the endless success it will...