9 Aug 2021 | 4 min read
Digital Marketing
Digging deeper: How contact centre analytics can unlock more successful call outcomes
In an increasingly competitive world, it has become more important than ever to provide outstanding customer service. With 75% of consumers saying they expect companies to anticipate...
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8 Jul 2021 | 3 min read
News
How the Green List reshuffle impacted traveller dialling habits
"Companies have a choice, are you simply going to focus on survival or are you going to innovate and transform to meet a new reality? We know travel is coming back, travel cannot be...
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7 Jul 2021 | 3 min read
News
Triple helping of immediate strategic insight with Conversation Analytics
They say three’s a crowd, but the conversations you have with your customers make an even larger focus group that’s always welcome. An honest set of audience engagements teeming with...
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24 May 2021 | 5 min read
Marketing
Talking the Talk: Four fast steps to driving digital transformation with Conversation Analytics
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28 Apr 2021 | 4 min read
News
Spotlight, Talking Points, and Speedy Set-up: The next generation of Conversation Analytics is here
If you feel that meaningful insight about your audience and how they buy from you matters, then exploring Infinity’s latest suite of upgrades to our award-winning Conversation...
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3 Mar 2021 | 7 min read
Marketing
Moving the needle: 10 times Infinity made the difference
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25 Feb 2021 | 6 min read
Marketing
Pulse Check: Who did consumers keep calling through the third lockdown?
The end of 2020 saw the arrival of yet another national lockdown for the UK, and with it all the knock-on effects to UK businesses. But our call tracking data still showed strong...
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