Want to know why Infinity is the call analytics platform of choice for major insurers?
Get the peace of mind you need with Infinity’s call tracking for insurers
Infinity shows you what’s responsible for driving new quotes. By automatically monitoring 100% of your calls and matching them to their source, it will help you get the visibility you need to be 100% confident in your decision-making.
Sharpen your marketing and maximise ad returns
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Strengthen your relationships with customers
Build a team of sales and support superstars
Nail compliance-friendly growth
We use Infinity with all of our insurance clients who want to maximise their return on competitive PPC keywords and get a full view on how their marketing spend is performing.
Steve Tabard, Founder
Before the call
Infinity call tracking will show you which campaigns and keywords are leading to new quotes. You’ll be able to see which marketing tactics you need to prioritise if you want to sell more policies, and which you can drop.
During the call
Conversation Analytics will feed you the intel you need to deepen your understanding of customers and your agents. By levelling-up your call monitoring, you’ll hear the unfiltered truth on your agents’ strengths and weaknesses, and deliver the experiences that ensure policies are taken and renewed.
Monitoring all your calls in real-time will help you make QA headaches a thing of the past. You’ll save a ton of time and be able to flag the breaches you’d usually miss with manual monitoring.
With Conversation Analytics, pleasing the most stringent of auditors and nailing compliance-friendly growth will be a walk in the park.
After the call
Smart Match pinpoints your most valuable calls and tells you how to drive more of them so you can keep your marketing spend on the money. With it, you can maximise the return you get on every penny you spend on advertising.
Infinity's Conversation Analytics suite has helped us uncover insights that are key to providing an enhanced customer experience.
Gary Eggleton
CMO
Key features for insurance
Scorecards
Build a team of sales and service superstars
Custom-built scorecards will help you deepen your understanding of customers' wants and agent performance. Uncovering the tips and tactics that will help your team provide better experiences and sell new policies has never been so simple!
Data redaction
Private details stay private
Conversation Analytics detects and removes sensitive information like addresses and card numbers, so you can monitor calls compromising privacy.
PCI and ISO 27001 certified
Security you can bank on
Infinity is the only ISO27001 certified call tracking and analytics provider. And we're PCI DSS Level 1 certified too.
Spotlight
Discover trends before they become old news
Automatically highlight conversation trends before you know you have them. Discover more about what customers want, and use your findings to:
- Improve service
- Create relevant offers
- Operate way more efficiently
Call Outcomes
See the keywords that lead to account creation
Pinpoint the keywords or phrases that drive policy purchases and renewals. With Infinity, you can connect marketing tactics and sales scripts to purchases so you can double down on what works best to:
- Attribute outcomes to paid social and search activity
- Identify traits of successful calls to train your team
- Optimise marketing tactics for improved ROI
Visitor trace
Arm your agents
See what happens before customers pick up the phone with call tracking. Feed your team this intel in real-time to help them identify upsell opportunities and sell more.
Missing something?
Our products are regularly updated and new features can be suggested via your customer success representative.
Want to know how the specialist insurer improves lead quality and reduce the cost of customer acquisition with call tracking?
New to the world of call analytics for insurers?
If you’re keen to learn how call tracking and Conversation Analytics will help you save a ton of time and nail compliance-friendly growth, have a flick through these quick guides.
Call monitoring for contact centres
Get tips on how to improve QA and service standards in your contact centres. Discover how
Call monitoring for marketers
Learn how to optimise marketing spend with call data. Grab your cheat sheet
Reinvesting the insurance buying experience
Discover how always-on call monitoring will help you provide insurance buyers with the slick experiences they’re craving. Find out more