eBooks

3 Sep 2023 | 3 min read

Cheat sheet: Call Monitoring for contact centres

Grab the Call Monitoring cheat sheet for contact centres to find out how to continuously improve customer experiences.

2 Sep 2023 | 3 min read

Cheat sheet: Call Monitoring for Marketers

Check out the cheat sheet for everything marketers need to know about how to drive campaign performance with Call Monitoring.

1 Sep 2023 | 2 min read

Cheat sheet: Beat the "Reporting Sweats"

Say so long to the “Reporting Sweats” with this cheat sheet that will help you nail your marketing reporting.

5 Jul 2023 | 6 min read

Click, Ring, Kerching: Get high-quality leads to call and convert

Find out how to get quality leads to click, call, and convert even if you're working with a smaller budget.

16 May 2023 | 7 min read

The ultimate guide to call monitoring

Grab your copy of this ultimate guide to call monitoring and find out how you can leverage call data to deliver excellent customer experiences.

1 Feb 2023 | 7 min read

Make every penny count: Budget saving guide for marketers

As the cost-of-living crisis bites, marketers need to think carefully about the activities they’re investing in, and most importantly, which channels and keywords are driving real results.

1 Feb 2023 | 7 min read

Make every second count: Budget saving guide for contact centres

Consumers are more mindful of their spending and for contact centres, it’s more important than ever to drive cost efficiencies while continuing to provide exceptional customer experiences.

31 Jan 2023 | 12 min read

Making your PPC campaigns more profitable

If you're a PPC marketer, connecting clicks to revenue is easy when your customer’s journey takes place online only – but what happens when your customer’s purchase offline?

27 Jul 2022 | 6 min read

Turning calls into conversions for contact centres

If you’re a contact centre leader, every conversation your agents have matters. Find out how to extract rich customer insights from every type of call and turn those ‘ring, rings’ into ‘kerchings’.