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AI in travel
playbook

for  contact centres

AI in travel playbook for contact centres - cover

The future of travel is here, are you ready to fly high with the help of AI?

AI in travel is here to stay, and it’s set to steer the sector toward exciting new opportunities. 46% of consumers expect AI to have an overall positive impact on the travel experience and 61% say they’d be willing to use a conversational AI to help plan a trip, so contact centre leaders need to hop on board with it.

Embracing AI in the contact centre will help leaders streamline customer journeys and tailor sales and customer service efforts. This five-star AI in travel playbook is packed with practical guidance and AI use cases from major players across tech and travel.

Dive in to discover how AI will help you:

  • Deepen your understanding of what takes customers from ‘book now’ to beach
  • Harness insights and automation to cut operational costs
  • Boost traveller satisfaction and ROI by providing personalised booking experiences
  • Unlock new ways of reducing workload and enhancing agent performance

Key takeaways

AI is here to stay, it’s time to embrace it – it’s all about putting it to work in ways that will benefit your agents and your customers

Maximising growth is about staying ahead – travel brands are already implementing AI across the board but there’s still room for improvement

AI is a gamechanger in the contact centre for travel brands – From charting the path to bookings to offering personalised deals based on needs, you’re all set to supercharge your efforts

Get your playbook

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