13 Dec 2018 | 2 min read
News
How can energy companies reduce their call waiting times?
"Your call is important to us. Please remain on the line until an agent is available to take your call. We will be with you momentarily."
Read more
12 Dec 2018 | 4 min read
News
What is Conversation Analytics?
Conversation Analytics is the ability to analyse the content of a phone call with the purpose of understanding what was discussed. This is done automatically in order to improve...
Read more
15 Feb 2018 | 1 min read
News
Shine a spotlight on your marketing ROI with Infinity’s Intelligent Match update
The most simple method yet of assigning offline revenue to online marketing activity in your CRM, all the way down to the individual keyword.
Read more
8 Nov 2017 | 4 min read
News
A Day in the Life of... An SVP of Customer Success
In this series of short blogs, we take a look at the day to day lives of some of our key team members, as well as how Infinity is used in their day-to-day work. Michelle Garnham leads...
Read more
3 Nov 2017 | 2 min read
News
Vocalcom and Infinity partner to end call centre guesswork
In a groundbreaking announcement, Vocalcom has revealed a trailblazing partnership with Infinity to provide the world’s first fully-integrated customer journey view on an enterprise...
Read more
5 Oct 2017 | 4 min read
News
A Day in the Life Of... A Sales Manager with Infinity
In this series of short blogs, we look at how Infinity impacts our own day-to-day lives, as well as those of some of our customers. Emily Parker has been working closely with clients...
Read more
25 Sep 2017 | 4 min read
News
Balancing Priorities in the Age of Customer Centricity
In the age of the customer, your audience is permanently connected to multiple channels, informed, and with sky-high expectations of brands when they contact them to make a purchase or...
Read more
