Flag the breaches you’d usually miss
By automatically monitoring 100% of your calls, Infinity fills in your biggest blind spots and gives you what you need to nip potential compliance headaches in the bud.
Lower your risk profile
Pinpoint where processes need to change
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See which agents need more support
Rest easy knowing you’ve got it covered
It’s been incredible to see the amount of data we’ve been missing.
Rachael Harker | Specsavers
During the call
Infinity for compliance will help you automatically monitor calls at scale and save a ton of time on QA.
By analyzing every conversation for you, Conversation Analytics will deepen your understanding of how agents interact with customers, and flag the breaches you’d never pick up on with dip testing.
Conversation Analytics will feed you the performance insight you need to understand which agents need extra support.
By giving detailed intel into how each agent handles calls, you’ll transform your understanding of how well they stick to the scripts and processes they need to. This means you’ll be able to give tailored guidance that really hits home.
Getting a granular view on our performance and highlighting opportunities for improvement has been priceless.
Owen Gill | Pendragon
The ultimate guide
to call monitoring
Learn how always on call monitoring will help you stop phone calls from being a blind spot with our Smart Guide.
Satisfy the most stringent auditors
Infinity will help you evidence a comprehensive always on cross-channel compliance monitoring process. So, when you’re asked to demonstrate a robust process, you’ll have all the data you need.