18 Sep 2024 | 7 min read
News
Insights in a flash: Meet your new Infinity dashboards
If you’re making the effort to capture quality data, you need to be able to see it and analyze it in an easy way that makes sense. Infinity recently rebuilt the Hub from the ground up...
Read more
16 Jul 2024 | 7 min read
News
Hubdate: July 2024
Infinity always goes beyond! That’s why over the last quarter we’ve been focusing on creating efficiencies both inside and outside our platform. We’ve looked at how to set things up...
Read more
2 Jul 2024 | 7 min read
News
Build a five-star customer service coaching framework to transform your contact centre
It’s undeniable – the battle for consumer attention rages on across industries. And yet, so many businesses will fall at this first hurdle. So, you ask, where is it all going wrong?
Read more
19 Jun 2024 | 7 min read
News
Unlock a new era of insights
Infinity’s Hub raises the bar in the call analytics space. Interactive dashboards and AI analysis form the bedrock of an experience that will bring your customer engagement data and...
Read more
17 Apr 2024 | 4 min read
News
Taking data strategies to new heights: Infinity & Accord Marketing partnership
Any savvy marketer knows how important it is to have a solid data strategy. At Infinity, we know that too, and we’re always looking to partner with like-minded agencies who also get...
Read more
20 Mar 2024 | 5 min read
News
Infinity & LivePerson: Closing the gap between chats and calls
At Infinity, we know customers switch between different channels depending on where they are in their journey. Businesses that get this and understand why this happens will be much...
Read more
10 Jan 2024 | 7 min read
News
What’s the state of Call Intelligence in 2024? Infinity's full report
At the start of every New Year, marketers and contact center leaders will be scoping out what lies ahead. Often, that means looking at new solutions to enhance their tech stacks. For...
Read more
