12 Jan 2023 | 4 min read
Marketing
Building brand loyalty: The true cost of bad customer experience
The UK is currently facing an economic crisis. The rise in the cost of living, soaring energy bills and mortgage withdrawals has meant that the average Brit will struggle over the next...
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11 Jan 2023 | 5 min read
Marketing
4 top tips to create a five-star call centre agent training programme
With increasing numbers of customers and prospects picking up the phone looking for reassurance, advice and support, call centres need to focus on providing best in class experiences....
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4 Jan 2023 | 6 min read
Marketing
5 tactics to improve call centre efficiency
Despite the increasing number of contact methods for customers in the digital world, your call centre is a critical point of contact for many of your customers. If they have an enquiry...
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19 Dec 2022 | 4 min read
Marketing
Contact center predictions for 2023: What’s next?
The holiday season is upon us, but as we bid farewell to 2022 with many, many mince pies, we also have one eye on the future.
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15 Dec 2022 | 2 min read
Marketing
Christmas sales expected to hit £82.2 billion for brands that prioritise call centre experiences
It’s the most wonderful time of the year! As brands battle for consumer spend in this key retail period, our data is showing there has been a significant year-on year-spike in call...
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15 Dec 2022 | 4 min read
Marketing
Why you should embrace call data to thrive in the new consumer age
Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and...
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5 Dec 2022 | 3 min read
Marketing
Creating the calm in the chaos: nailing customer experience
Almost half of consumers agree they have been on the end of a poor call in the last 6 months, according to our recent Moments That Matter survey. Call centres often represent the only...
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30 Nov 2022 | 8 min read
Marketing
How to supercharge your customer engagement strategy
Every relationship involves give and take. You cook dinner; your partner does the dishes. You take your dog for a walk; they don’t chew your slippers. The same is true of business, if...
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23 Nov 2022 | 3 min read
Marketing
How to spot the make-or-break moments in your call center to improve CX
Have you ever felt the mood of a conversation change? When it comes to driving successful call outcomes, being able to spot those make-or-break moments in a call is a key skill. Your...
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