26 Jan 2023 | 2 min read
Marketing
Pulse Check: 2022 – the year businesses failed on customer experience
Over the last 12 months, the UK has weathered many storms, from the rising cost of energy to soaring interest rates. As we reflect on 2022, one common trend arises – 2022 can be...
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25 Jan 2023 | 5 min read
Marketing
How to improve your call centre reporting
When it comes to making your contact centre operations more efficient, data is king. Focused insights and reporting in your contact centre can show you what you’re getting right, and...
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19 Jan 2023 | 6 min read
Interviews
How call centre technology is driving innovation
In 2023, all businesses will aim to achieve greater degrees of agility, resilience, and flexibility— and for call centres, these elements continue to be essential to long-term business...
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18 Jan 2023 | 5 min read
Marketing
3 winning strategies to boost customer retention in your call centre
What are your plans for the next 12 months to boost your bottom line? Sales and marketing teams are feeling the pressure to deliver, but it’s not always about the acquisition. The...
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12 Jan 2023 | 4 min read
Marketing
Building brand loyalty: The true cost of bad customer experience
The UK is currently facing an economic crisis. The rise in the cost of living, soaring energy bills and mortgage withdrawals has meant that the average Brit will struggle over the next...
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11 Jan 2023 | 5 min read
Marketing
4 top tips to create a five-star call centre agent training programme
With increasing numbers of customers and prospects picking up the phone looking for reassurance, advice and support, call centres need to focus on providing best in class experiences....
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4 Jan 2023 | 6 min read
Marketing
5 tactics to improve call centre efficiency
Despite the increasing number of contact methods for customers in the digital world, your call centre is a critical point of contact for many of your customers. If they have an enquiry...
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19 Dec 2022 | 4 min read
Marketing
Contact center predictions for 2023: What’s next?
The holiday season is upon us, but as we bid farewell to 2022 with many, many mince pies, we also have one eye on the future.
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15 Dec 2022 | 2 min read
Marketing
Christmas sales expected to hit £82.2 billion for brands that prioritise call centre experiences
It’s the most wonderful time of the year! As brands battle for consumer spend in this key retail period, our data is showing there has been a significant year-on year-spike in call...
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