1 Mar 2023 | 5 min read
Marketing
Real time customer analytics: Using insights & data to enhance CX
These days, there’s so much more to customer loyalty than delivering the goods on time and in budget. Customers expect you to provide five-star experiences across the customer journey,...
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1 Mar 2023 | 1 min read
Interviews
Identifying call drivers: Insights & Impact episode 2
We bring you everything you need to know about identifying call drivers in this Insights & Impact episode. Chris Browne, our Head of Insights, discusses how our dedicated Insights &...
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22 Feb 2023 | 4 min read
Marketing
Marketing ROI: What is it and why is it important?
With marketing budgets being increasingly squeezed, around 44% of marketers consider better measurement of Return on Investment (ROI) one of their top priorities. And yet for some...
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20 Feb 2023 | 12 min read
News
What’s new in February 2023? Time for a Hubdate
Our ongoing mission is to help Infinity clients understand their customers, make smarter use of their budgets, and enjoy a smooth experience while doing so.
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13 Feb 2023 | 2 min read
Interviews Marketing
How to leverage call insights to optimise B2B PR
B2B PR can be a huge growth driver – when you get it right. But, at a time when marketing budgets are super stretched, justifying spend on what is sometimes considered a “nice to have”...
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8 Feb 2023 | 6 min read
Marketing
How to track, measure & improve call centre agent performance
What’s on your contact centre wish list for 2023? Faster training, reduced agent churn, increased customer satisfaction and boosted revenues? If you’re keen to transform your...
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1 Feb 2023 | 4 min read
Marketing
How to use call deflection to enhance the customer experience
In an increasingly digital age, customers expect brands to raise the bar if you want their business. When it comes to gaining a competitive advantage, customer experiences are the new...
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30 Jan 2023 | 1 min read
Interviews
What the heck are call drivers? Insight & Impact episode 1
Ready to take your customer intel to the next level in 2023? We’re delighted to launch our Insight & Impact series, a brand-new series where we look at the wonderful work our dedicated...
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30 Jan 2023 | 5 min read
Marketing Digital Marketing
Learn to improve digital marketing ROI with Call Tracking
Whether you base your marketing success on how many leads you have in the pipeline, or the number of new customer wins, improving your bottom line is always going to be a priority. To...
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