22 Sep 2022 | 5 min read
Marketing
Set your call centre agents up for success: 5 essential skills to master
It’s every contact centre leader’s dream to have a team packed with high-flying agents that can effortlessly reduce handling times, boost conversion rates and delight every single...
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14 Sep 2022 | 3 min read
Marketing
Car dealers must be plugged in to what their customers want
There hasn’t been much good news for the automotive industry over the past two years. Brexit, Covid-19 and horrendous supply chain backlogs have seen growth in the sector stall.
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6 Sep 2022 | 5 min read
Digital Marketing
How to Track Phone Call Conversions in Google Analytics
If your business relies on converting customers over the phone, it’s vital that you’re able to accurately log calls and conversions, as well as keeping an eye on where your leads are...
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22 Aug 2022 | 5 min read
Marketing
How to increase sales using call quality monitoring in your call center
"This call is being recorded for quality and training purposes." We’re all familiar with the idea of monitoring calls, as consumers and businesses, but how can you use this kind of...
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15 Aug 2022 | 5 min read
Marketing
Call center selling: 4 innovative and creative strategies to sell
When the going gets tough, the tough get creative. Research has shown customer expectations are rising, with 90% of customers saying customer service is an important factor in their...
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8 Aug 2022 | 4 min read
Marketing
Supercharge call centre efficiency with ‘always-on call monitoring’ tech
Do you want a clearer picture of how your digital marketing is performing? Do you want to grow your contact center whilst driving revenue and saving costs?
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8 Aug 2022 | 3 min read
Marketing
Enhance your sales outreach strategy with these effective tools
Some companies believe the more prospects they have, the better. However, pursuing incorrect types of prospects can waste valuable time, money, and resource that some of us just don’t...
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