Articles by Warren Newbert

22 Mar 2023 | 4 min read

Interviews

How data can improve customer call centre experience

Remote working. cost of living. economic crash. Consumers and employees alike are currently navigating frustrating and muggy waters – and for those trying to manage a successful call...

19 Jan 2023 | 6 min read

Interviews

How call centre technology is driving innovation

In 2023, all businesses will aim to achieve greater degrees of agility, resilience, and flexibility— and for call centres, these elements continue to be essential to long-term business...

15 Dec 2022 | 4 min read

Marketing

Why you should embrace call data to thrive in the new consumer age

Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and...

22 Nov 2022 | 3 min read

Marketing

How can customer managers in Finance use call analytics to overcome the recession

In the post-COVID era, finance customer demands are changing. To meet those needs, financial services institutions need to make the customer experience the starting point for process...

17 Nov 2022 | 4 min read

Marketing

Using call data to overcome growth challenges

Recently, Infinity CEO Warren Newbert contributed to How To Run A Successful Business: Interviews With Successful Game Changing Business People, a book full of practical, proven and...

25 Oct 2022 | 4 min read

Marketing

Customer Insights: Impactful calls, insightful conversations and intelligent conclusions

In a recent interview, CEO of Infinity Warren Newbert spoke to UK Tech News about how impactful calls can lead to insightful conversations, helping businesses draw intelligent...

28 Sep 2022 | 3 min read

Marketing

The growing importance of call tracking data in the financial services industry

Covid-19 was the ultimate operational sucker punch, testing financial service institution’s (FSIs) resilience in unprecedented ways. But now they are emerging even stronger. FSIs now...

20 Sep 2021 | 2 min read

News

Big news: ResponseTap is now part of Infinity

The past 18 months have been huge.

25 Oct 2019 | 5 min read

Digital Marketing

How has digital transformation affected the contact centre?

Digital transformation is more than just a hot buzzword. In fact, according to Smart Insights, 34% of companies have already begun a planned digital transformation1. And, with 56% of...