eBooks

15 Jul 2024 | 7 min read

Boosting social media performance with AI tools

Give your social media performance a boost with AI tools that will help you improve targeting, personalise content, boost engagement and drive better ROI.

25 Jun 2024 | 4 min read

Customer service coaching framework: Ace your agent training

Set your contact centre agents up for success with this cheat sheet designed to help you develop a five-star customer service coaching framework.

14 May 2024 | 12 min read

AI playbook for contact centers

Learn how you can be using AI to ace CX and drive more operational efficiencies in your contact center.

10 May 2024 | 11 min read

Consumer Duty - one year on for compliance leaders

Champion compliance to keep yourself and your firm out of hot water with insights on how to navigate Consumer Duty.

9 May 2024 | 11 min read

Consumer Duty - one year on for marketing

Deepen your understanding of customers to refine messaging and comms to meet the Consumer Duty standards.

9 May 2024 | 11 min read

Consumer Duty - one year on for contact centers

Get insights from industry leaders on how to nail CX and drive compliance-friendly growth in the Consumer Duty landscape.

19 Mar 2024 | 6 min read

How marketers can overcome the barriers to AI

Unlock practical guidance on how to effectively leverage AI with insights from tech leaders in the AI arena.

18 Mar 2024 | 6 min read

The future roadmap of AI for marketers

Dive into the future of AI and the impact it’ll have on marketing with insights from Microsoft Advertising and Google.

28 Feb 2024 | 11 min read

Navigating 2024: The marketer’s peer-to-peer playbook

Hear insights and tips on how to navigate the different challenges of 2024 from peers who live and breathe marketing - just like you.