Customer service coaching framework:
Ace your agent training

Did you know that 58% of agents don’t feel they get the training and support they need to do their job well? By failing to set your agents up for success, you run the risk of experiencing major losses in your contact centre.

If your customer service coaching framework isn’t up-to-scratch, the customer experiences you deliver won’t be either, and you could end up losing customers to your competitors.

In this handy cheat sheet, there are a ton of tips that’ll help you understand how to create a customer service coaching framework that sets your agents up for success.

In the cheat sheet, we talk about:

• Focusing on the right customer service metrics
• Aligning training with actual business and customer needs
• Using top performers to raise the customer service bar
• Driving continuous improvement

So, grab a copy now and start developing a customer service coaching framework that will take your contact centre to the next level.