Consumer Duty - one year on

With the introduction of Consumer Duty comes a whole new challenge for compliance leaders and those who hold SMF16 status to effectively monitor and evidence the changes they’re driving in their firms to stay compliant. Thing is any business dealing with high call volumes will be all too familiar with the headache of ensuring every call that’s handled meets the new regulatory requirements.

In this report, we hear insights from industry experts to help compliance leaders future proof in the new Consumer Duty landscape, as well as outlining how to use call intelligence to do the heavy lifting of monitoring and evidencing compliance processes.

So, if you’re a compliance leader looking to keep yourself and your firm out of hot water, get your report now to:

• Understand how to quickly identify compliance issues and put corrective measure in place
• Get granular insights into agent performance to drive positive customer outcomes
• Easily evidence compliance standards to ensure they’re clearly communicated at board level