Cheat sheet: Use call intelligence to supercharge your sales engine

When a customer picks up the phone, their intent is sky high. But, if your agents aren’t asking the right questions and delivering the best service when the call connects, your call-to-appointment ratio is going to plummet.

Call intelligence enables you to get under the hood of what happens on every call your agents make and take. That means you can easily pick up on when the right questions aren’t being asked, and quickly put training in place to make sure your agents get every caller into your showroom while keeping compliance front of mind.

In this cheat sheet, we talk about:

• Gaining visibility over the customer journey so agents can easily identify upsell opportunities
• Spotting when agents aren’t asking the right questions and using that as a basis for tailored training
• Making sure your agents deliver experiences that give callers the confidence they need to pay a reservation fee