Playbook: Using AI in travel for contact centers

AI in travel is here to stay, and it’s set to steer the sector toward exciting new opportunities. 46% of consumers expect AI to have an overall positive impact on the travel experience and 61% say they’d be willing to use a conversational AI to help plan a trip, so contact center leaders need to hop on board with it.

Embracing AI in the contact center will help leaders streamline customer journeys and tailor sales and customer service efforts. This five-star AI in travel playbook is packed with practical guidance and AI use cases from major players across tech and travel.

Dive in to discover how AI will help you:

• Deepen your understanding of what takes customers from ‘book now’ to beach
• Harness insights and automation to cut operational costs
• Boost traveller satisfaction and ROI by providing personalized booking experiences
• Unlock new ways of reducing workload and enhancing agent performance