Google Analytics is likely your go-to tool if you’re a Digital Marketer, and the insights it provides are key in optimising ad spend and campaign performance. But, if you’re a call-centric business that relies on phone calls for sales, looking at digital data alone won’t paint the full picture.
Customer journeys are becoming more and more complex, and phone calls can’t be overlooked as an important touchpoint. That’s why tracking your call data in your GA install will be key if you really want to get to grips with the channels and campaigns that are pulling your most valuable prospects through your pipeline.
After reading this cheat sheet, you’ll understand: